Who We Are
Elite Pack Labs ("we," "us," or "our") is a custom packaging manufacturer supplying premium boxes, Mylar bags, pouches, labels, and other packaging solutions to brands worldwide. Our website is located at elitepacklabs.com.
This Privacy Policy applies to all information collected through our website, quote request forms, email correspondence, and any related services we offer.
By using our website or submitting a quote request, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information you provide directly to us, as well as data gathered automatically when you visit our site.
| Data Type | Examples | How Collected |
|---|---|---|
| Contact Details | First name, last name, email address | Quote request form |
| Business Information | Company / brand name, industry, product type | Quote request form |
| Project Details | Packaging specs, quantities, finish requirements | Quote request form, email |
| Usage Data | Pages visited, time spent, browser type, IP address | Automatically via cookies/analytics |
| Communications | Emails, messages, support inquiries | Direct correspondence |
We do not collect payment card numbers, bank account details, or sensitive personal data such as government IDs. All payments are processed securely through third-party payment processors.
How We Use Your Data
Information collected is used solely to provide and improve our services. Specifically, we use your data to:
- Respond to quote requests and provide pricing within 24 hours
- Process and fulfill your packaging orders
- Send order confirmations, shipping updates, and production status notifications
- Provide design support and communicate about dielines and mockups
- Answer questions and provide customer support
- Send relevant product updates or promotions (only with your consent)
- Analyze website traffic to improve user experience
- Comply with legal obligations
We will never sell your personal information to third parties, and we do not use your data for automated decision-making or profiling.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for basic site functionality | Session |
| Analytics | Understand how visitors use our site (e.g. Google Analytics) | Up to 2 years |
| Preferences | Remember your settings and preferences | 1 year |
| Marketing | Deliver relevant ads on other platforms (only if opted in) | 90 days |
You can control or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of the site. You may also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Third-Party Sharing
We do not sell, trade, or rent your personal information. We may share data with trusted third parties only in the following circumstances:
- Service Providers: Companies that help us operate our business (e.g. email platforms like Brevo, analytics providers, shipping partners). These providers are contractually bound to keep your data confidential and use it only to provide services on our behalf.
- Payment Processors: Secure, PCI-compliant payment providers to handle transactions. We never see or store your full card details.
- Legal Compliance: If required by law, court order, or government authority, we may disclose your information.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify you before such a transfer occurs.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
- Quote Inquiries: Retained for 2 years from the date of last contact.
- Order Records: Retained for 7 years for accounting and legal compliance purposes.
- Marketing Opt-ins: Retained until you unsubscribe or request deletion.
- Analytics Data: Anonymized after 26 months.
When your data is no longer needed, we securely delete or anonymize it in line with industry standards.
Your Rights
Depending on your location, you may have the following rights over your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Ask us to correct inaccurate or incomplete information.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten"), subject to legal obligations.
- Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to our processing of your data for marketing purposes at any time.
- Right to Withdraw Consent: Withdraw consent for processing at any time where consent is the legal basis.
To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days.
If you are located in the European Economic Area (EEA), UK, or California (USA), you have additional rights under GDPR and CCPA respectively. We honor all applicable regional privacy laws.
Data Security
Protecting your data is a core responsibility we take seriously. We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction.
- SSL/TLS encryption for all data transmitted through our website
- Secure, access-controlled servers with regular security audits
- Staff training on data protection and privacy best practices
- Limited data access — only team members who need your data to perform their job can access it
- Regular review of third-party service providers for compliance
While we take every reasonable precaution, no method of internet transmission or electronic storage is 100% secure. In the event of a data breach that affects your rights, we will notify you in accordance with applicable laws.
Children's Privacy
Our website and services are intended for business use and are directed at adults. We do not knowingly collect personal information from individuals under the age of 16.
If you believe a child has provided us with personal information, please contact us immediately at privacy@elitepacklabs.com and we will take steps to delete the information promptly.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a notice on our website for significant changes
- Notify existing customers by email when material changes affect how we process their data
We encourage you to review this page periodically. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through any of the following:
We aim to respond to all privacy-related inquiries within 5 business days.